How do I cancel an order?Top

Though an order has already been placed, you could still cancel it.

  1. Click on the menu icon on the top left hand corner of the app and then click on "Track Order".
  2. Once the order page opens, you can click on "Cancel Order" to cancel it.
  3. Please keep in mind that cancellation is possible only until the second step of the order. That is, you can cancel it only if the product has not been picked by us. However, if the product is already with us, cancellation would not be possible.

How do I return my order?Top

To return a product that is either ‘Damaged’, ‘Defective’ or ‘Not as Described’, just place a request for it on the app by following these simple steps below:

  1. Go to your “Track Orders” page from the side menu.
  2. Find your order with order ID and click on Return button
  3. Select a Reason for Return and add additional remarks (if applicable)
  4. Submit the Return Request
  5. Someone from our customer support team would reach out to you to schedule a pickup for the return. Note: We can only pick up the product from delivery address
  6. Hand over the product in original packaging to the Return Pickup personnel
  7. Once we receive the package, we will inspect the product as per the return request. Your money will be credited back to you as Elanic credits once the product passes return inspection.
Important: Please ensure that the product is in an unused and original condition. Include everything from the package you'd received including price tags, labels, original packing, freebies and accessories.

Hassle-free Returns: We try our best to offer you a hassle-free returns experience.
  • Returns including all replacements/pickups are done free of cost.
  • In case of Refunds, the entire amount paid by you, including shipping, is given back.
  • We strive to ease the pickup process for you in case of returns. In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

What is Elanic Assured Return Policy?Top

All sales are final on Elanic. However, we oversee every purchase made on the app. Each product that you purchase on Elanic is protected under “Elanic Assured” - which means we assure you complete product satisfaction or you get your money back.

A return is approved only for one of the following issues.

  • Product is Damaged
  • Product is Defective
  • Product not as Described
Please keep in mind that our Return Policy is valid for apparel as well in case of issues with size and fit. The Buyer can return apparel which is not their size. For products that fall in non-returnable category, we inspect the products before we ship it out to the Buyer to make sure they are “as advertised” in the listing created by the Seller. In case you want to contest a denied return request, please reach out to reach@elanic.in for resolution with the Seller.

What products can I return?Top

You can return all products covered in “Elanic Assured” Buyer protection policy. Please refer to the following for list of unreturnable products.

Category Items that can't be returned
Beauty Fragrances, nail colours, deodorants, hairsprays, Cleansers, Shower gels, Soaps, Hair loss products, Shampoos and conditioners, Styling gels and hair colours, Lipsticks, lip balms and lip gloss, Eye care and eye makeup, Creams, moisturisers and body lotions, Other hygiene items
Baby Breast pads and shields, Breast milk containers, Nursing covers, Baby grooming products, Baby washes, Shampoos, Skin care, Wet wipes, Diapers and nappies, Soothers and teethers, Feeding related products like bottles, bottle sets and nipples
Clothing Intimate apparel (lingerie, shapewear and nightwear, innerwear)

When are returns not possible?Top

Returns are approved only if requested within the 72 hour return period. Return period is calculated from the time of delivery to your doorstep. If in case you are unable to request a return through the app, do feel free to request a return by emailing us at reach@elanic.in. Please include the Order ID and reason for returning the product in your email.

What is the pickup process?Top

Once you request a return, a customer support executive from Elanic will call you to schedule a pickup for the product. Once pickup is scheduled, our courier partners will send a pickup person to pickup the product. You will receive a SMS and a call from them when they are on the way to pick up your product. Once the pickup person arrives, hand over the product along with package you've received including price tags, labels, original packing, freebies and accessories.

How do I track my return?Top

You can track your order and returns from the “Track Orders” page. We would be sending regular updates to your registered email address during the entire process.

Can I return part of my order?Top

No, you can not return part of your order. If your order is a combo of different products, we request you to confirm details about all the products in combo with the Seller before placing the order.

Can I return an item that is marked “New With Tags”?Top

Yes, you can request a return for an item marked “New With Tags” provided the item is in the same condition as it was when received. In case it in an unopened/ sealed packet, we can only accept returns in the same condition.

When are Refunds Provided?Top

Refunds are processed in 3-5 working days from when the returned product is received by Elanic inspection team. Please note, the pickup time may vary depending on the pickup location.

Will I get a Refund to my bank account?Top

In case of successful returns, the refunds are processed to your method of payment. In case of Cash on Delivery / Credit Card / Debit Card / Net Banking / PayTM Wallet payment, the amount paid through these methods is refunded to you as Elanic credits.

Please note: Elanic Credits over Rs. 500 can be cashed out to your bank by simply providing your bank details within the app (Promotional credits can’t be cashed out).

I have changed my mind and would like to keep the product. What should I do?Top

Great! You can simply cancel the return request by going to your “Track Orders” screen on the app. You can also let our customer support executive know that you want to keep the product when they call you to schedule a return pickup.

In case you are facing any difficulties, do feel free to reach out to us on reach@elanic.in