How do I follow someone?Top

If you like someone's closet on the app, then you can start following them just by tapping on the follow button on their profile. Following helps you to stay updated to their new listings and to keep a track of their new items. If you wish to follow a particular user, go to their user page by tapping the profile picture on either their listings or comments. Then tap to Follow.

You can check out the updates from people you follow in "Following" feed on home page.

You can check out all the people you follow in "People You Follow" in the side menu.

A user is trolling / writing abusive language on my posts. What should I do?Top

Yes, you can, however we've built a custom feature for you to negotiate privately and effectively with the Seller. If you wish to do it in private, you can make an offer in the private chat option (for Android users only)

How do I share a product I like?Top

If you wish to share a product with your friends, here is how you can do it

  1. Scroll down until you reach the end of the listing. You will find "Share" icons there.
  2. Based on what apps you have installed, you will then be able to see different ways to share - Whatsapp, Facebook, Instagram, Email, etc. Select whichever medium you wish to share it on.
  3. You can also send a personalised message along with the link/picture of the product.

A user is trolling / writing abusive language on my posts. What should I do?Top

If a user is posting abusive things on your listings, you could delete the comments. We give our users the complete freedom to take charge of their profiles and remove unnecessary and unfriendly comments from their listings. If you feel their behaviour is out of the line, you could always contact our customer care executives and report the issue.

Here is a list of actions we restrict users from participating in:

Listings:
  • Listing a Prohibited Item
  • Creating multiple listings of the same item
  • Individually selling items from bundle listings
  • Excessive reposting of previously listed items
  • Listing an item that you have no intention of selling
  • Listing an advertisement
  • Listing items with the intent to sell to certain users only
  • Listing items higher than retail value
  • Relisting purchased products at a much higher price
  • Setting unrelated categories
  • Setting a false brand
  • Using another member's photos or words without their consent
  • Listing in auction, raffle, or giveaway format
  • Listing free items for purchase
  • Promoting or advertising Elanic Credits


  • Transactions:
    • Encouraging payment methods other than those specified by us
    • Soliciting users to pay off our platform
    • Proposing or completing a transaction in person
    • Proposing a trade, exchange, partial exchange, or swap
    • Two members reducing the price of their own items and purchasing from each other
    • Requiring or encouraging a direct transfer of a product
    • Returns unauthorized by us
    • Using our platform for the purpose of money laundering


    Accounts:
    • Having multiple accounts on Elanic
    • Creating another alternate account after being permanently banned


    Other:
    • Threats
    • Slander
    • Trolling
    • Indecent behavior
    • Spamming
    • Copyright infringement
    • Posting false information


    If any users are found participating or indulging in any of the above activities, we reserve the right to deactivate or delete their accounts, resulting in a suspension or a permanent ban. We urge our users to come forward and report any illegal conduct to us to maintain a safe and healthy marketplace.

    I found a objectionable listing on Elanic. What should I do?Top

    We try our best to ensure that only approved products get listed on our app. In case you find a product that is objectionable, please report the product by using "Report Product" option on the top right corner of product screen. You can also get in touch with our customer care executives to report the issue. We would be more than happy to assist in making Elanic a safe marketplace.

    Should I share my contact information?Top

    You do not have to share your contact details with any Buyer or Seller to transact on the app. We take care of the pickup and delivery of the products, thus ensuring your privacy. We request you to refrain from sharing personal information with unknown users due to issues of safety.