What all can I sell?Top

You can sell products from a wide range of categories on Elanic:

Women
Top wear, Bottom wear, Footwear, Accessories, Ethnic wear
Kids
Clothes, Shoes, Accessories, Toys, Parenting products, Baby care, etc
Home
Bedding, Bathroom, Kitchen, Decor, Artwork
Men
Clothing, Shoes, Accessories, Bags, Wallets, Belts, Grooming
Beauty
Makeup, Body and Skin care, Eyes, Face, Lips, Makeup palettes and sets, Brushes, Hair care, Fragrances, Personal care appliances
Sports and Entertainment
Sports equipment, Music CDs, Movie Posters, Games, Small Musical Instruments, Tutorials, etc
Books
Education, Magazines, Lifestyle, Novels, Comics
Handmade
Clothing, Home decor, Accessories
Hobbies and Collectibles
Coin Collections, Stamp Collections, Action Figures, Painting sets

Please note that the categories are inclusive of but not limited to the above. If there is anything else that you wish to sell, you could always select the "Others" option on the app. If it can fit into a gift box, it can be sold on Elanic.

See the list of prohibited items

I am a reseller / retailer. Can I sell my products on Elanic?Top

Yes, you can join thousands of professional sellers selling brand new products on Elanic

I am a designer. Can I sell my products on Elanic?Top

Yes, you can join our community of premium designers selling their creations on Elanic

What are Elanic's Charges?Top

Elanic charges a simple commission of 10% of selling price of the product. In addition to this Elanic charges a pickup fee based on the size of the package you are selling.

Example
For selling a product for Rs. 1000. You will earn Rs. 1000 - Rs. 100 (Elanic Commission) - Rs. 60 (Pickup Charges) = Rs 840

Here is a list of pickup charges for different categories of products:
Package Size Pickup Charge Categories
Small Box, Medium Box
(Upto 500g)
Rs. 60 e.g. Jewellry, Beauty products, Women's Clothing, Books, Handmade items, etc.
Large Box
(Upto 1kg)
Rs. 90
e.g. Shoes, Handbags, Paintings, Combos, Lehengas, Home Decor etc.
Extra Large Box
(Upto 3kg)
Rs. 140 e.g. Kids Toys, Small Appliances, Sports Equipment, etc.


On what basis should I price my item?Top

Product Condition Suggested Price
New and unused products 50-70% of the best bargain online
e.g. if similar product with MRP 2000 is selling at a discounted price of Rs. 1000 online, the right price for a pre-owned product is Rs. 500 - Rs. 700
Slightly used and clean products 30-50% of the best bargain online
e.g. if similar product with MRP 2000 is selling at a discounted price of Rs. 1000 online, the right price for a pre-owned product is Rs. 300 - Rs. 500
Heavily used products 10-15% of the best bargain online.
e.g. if similar product with MRP 2000 is selling at a discounted price of Rs. 1000 online, the right price for a pre-owned product is Rs. 100 - Rs. 150
Note: Sell only if it is still in usable condition.

How to sell faster?Top

In order to make a listing that is attractive and one that promotes the chances of a sale, the following things should be kept in mind:
Picture:
It is very important to upload a picture that is clear and emphasises the strong point of your product. If your product has a unique design or is from a well recognised brand, make sure your picture covers those aspects. Also, avoid taking pictures that are blurred, hazy, too dark or too bright. Style your products well and click them in natural light to make it appealing.
The price:
Make sure that the product is set at a discounted price. The more reasonable the price, higher the chances of your product getting sold. You can base the price on aspects like the condition of the product, the brand and its age. Keep your prices reasonable from the first go itself. Discounted prices guarantee higher sales.
Title:
Ensure that you give a catchy title to your listing. Get creative with it, as it will catch the attention of the Buyer.
Description:
Be as descriptive as possible while describing your product. Add in all the key points, like the material, the fit, the condition and any other tidbits. This will clearly answer any queries a buyer may have in mind.
Agree for negotiations:
If Buyers makes an offer for a lower price, consider the offer. If the price seems decent you can sell faster rather than loosing on the sale.
Be Social:
When Buyers comment on your listing with any sort of queries, be immediate in your response. Prompt responses keep the Buyer engaged, thus sparking their interest in your product further.
Sell Quality Stuff:
No matter how reasonable the prices, Buyers will not opt to buy your products if they are of low quality. Always ensure that your products are in good condition before opting to sell them.

Why is my listing unapproved/rejected?Top

When a user posts a listing on Elanic, it is not allowed to go live immediately. We first review the listing to ascertain that it is in accordance with our terms and conditions. During this stage the listing is Unapproved. Once the listing passes the inspection, it is allowed to go live on the app. If the user's listing is Rejected, it means that the listing is not in accordance to the rules set by us.

Can I change the price of the product I listed?Top

Yes, it would be possible to change the price of your product.

  1. Select the menu icon on the top left hand side of the page and click on "My Closet".
  2. In your closet, you will find the product.
  3. To edit any details of the listing, select the pencil shaped icon on the right and confirm "Yes".
  4. Click on "Selling Price", edit the price and select the tick mark button on the top right hand side of the screen to save it.
In case your listing is yet to be approved, you will find the product in Drafts. Follow the same procedure to edit.
Note: You can't change the price of a product once it's sold

Can I sell knock-offs, first copy goods?Top

No, you cannot. We have a strict No Fakes policy to prohibit. Items described as “inspired”, or “fake” are also prohibited and will be subject to removal.

Keep in mind that an item which contains a mark that is identical to or substantially indistinguishable from a registered trademark but not manufactured by or with the consent of the trademark holder is considered "counterfeit."

Can I delete my post after listing?Top

Yes, you can remove an item even after posting.

  1. Select the menu icon on the top left hand side of the page and click on "My Closet".
  2. In your closet, you will find the product
  3. On the right, you will find a dustbin shaped icon. Click on it and confirm "yes" to permanently delete the product.
Note: You can make the product unavailable if you don't want to permanently delete the listing

Can I create combos for my products?Top

Yes, you are allowed to create combos on Elanic. Please keep in mind that once you make a combo, you need to sell all the products collectively and separate selling of the bundled products are not allowed.

I have the same product in different sizes and colors. Can I upload them at once?Top

Yes, you can upload a product available in different colors & sizes at once. Choose multiple colors & sizes while uploading. You will automatically get an option to upload different images for different color of the product. You can also set different prices & available quantity for these variants.

I just sold a product. What's next?Top

When your product gets sold, we will get in touch with you to schedule a pick up of the product.The inspection, packaging and delivery of the product to the Buyer is completely undertaken by us. In case of direct shipment, the product is picked from you and shipped directly to the buyer.
Schedule a Pickup
Once your product gets sold, when you open the app, you will find an option to schedule the pickup.

Schedule Pickup Dialog
Schedule Pickup dialog
If you wish to do it later, you can do so by going to "Track Orders" from your profile menu.

Confirm products and address
Once you are on schedule pickup screen, select the products you want to schedule and confirm your pickup address.

Schedule Pickup Dialog
Confirm Products and Address

Select a date
Select a date within the available slots provided in the dropdown menu.

Schedule Pickup Dialog
Select date and time of pickup
Please note that our logistics partners do not pickup or deliver on Sundays. Hence, we suggest you to schedule for a pick up anytime during Monday-Saturday
Confirm
Once you select a pickup date, we will forward the details to our logistics partners. On the selected date, our pickup executives will give you a call to confirm your availability and decide the time slot. Kindly keep the product ready for a seamless experience.

Note: In case you want to re-schedule or cancel a scheduled pickup, email us at reach@elanic.in

I don't have the product I sold. What to do?Top

If you do not possess a product that just got sold, immediately notify our customer care executives so that they can inform the Buyer. Also, please delete the listing immediately, so that it does not lead to further confusion. To avoid this, always ensure that you have the product before putting it up for sale.

When do I get paid?Top

Please keep in mind that the money is not transferred immediately after the sale. It is transferred to your Elanic account three days after the buyer has received the product. You can then cash out this credit at any point in time and we will make a direct deposit to your bank account within three working days.

Can I send the product directly to Buyer?Top

No, you cannot. For reasons of safety and privacy, we undertake shipping and delivery to the Buyer. Only we alone have the contact details of the Buyer which will not be shared with you. It is our responsibility to pick up the product from you, package it and deliver it to the Buyer.

A product I sold was returned. What should I do?Top

If your product has been returned, it may be due to any of the following reasons:

  • We have been unable to contact the Buyer. If the Buyer is unavailable, the sale stands cancelled. In such a case, your product will be returned to you.
  • Your product failed the standard inspection. If we have reason to believe that your product is damaged with tears, stains, odours, then we reserve the right to return the product back to the Seller.
  • The Buyer has returned your product. If the Buyer is unhappy with the product, the Buyer has the right to return the product back to you within three days.

In all of the above cases, you will receive communication from us, informing you about why your product has been returned. You can get in touch with our customer executives in case of any further queries.

Can I refuse to accept returns?Top

Our Guidelines state that Sellers are required to accept returns if the item is damaged or not as described in the listing. We see Sellers saying No Cancellation, No Returns in their listings. The Returns and Cancellation policy is decided solely by Elanic and Elanic reserves the right to enable returns for Buyers with a valid claim. Irrespective of whether the refusal comes from our end or the Buyer, we do investigate the situation and the product thoroughly before coming to such a decision.
If the rejection is approved by us on valid grounds, you will not be able to refuse the returns.
If we feel that the Buyer is making an invalid claim, we will be looking into the issue and settling it in a manner acceptable to both the Buyer and the Seller.

How do I keep my identity safe?Top

We aim to create a safe and friendly marketplace. To safeguard your identity, do not share your contact number, address and bank details with anybody on the app, even if you are asked to. Please refrain from communicating or meeting with users whom you personally do not know. It is always safe to negotiate and transact within the app for issues of safety.

How do I pack my product?Top

Please refer to the packaging guidelines by clicking on this link Packaging Guidelines

Where do I get the shipping label from?Top

We will send the shipping label for every order via email. You need to take a printout of the label and paste it on the parcel. The shipping label must be completely visible and not folded irregularly. For more info, please follow the packaging guidelines by clicking here Packaging Guidelines

Anything else that I should know about shipping?Top

Yes. Please refer to our Standard Operating Procedure by clicking here Standard Operating Procedure